Back office operations specialists
1. JOB PURPOSE
– Execution of a range back-office processes to support TNEX services and customer commitments
– Ensure all processes are executed, in compliance with regulations, policies and procedures.
– Support continuous improvement of existing processes to make them more effective and efficient
– Preparation of management reporting and reporting information, as required
2. KEY ACCOUNTABILITIES
– Tasks related to Customer Services and contact with Customers, including the following;
– Service queries /disputes investigation and resolution
– EKYC/ AML on-boarding reviews and approvals processing
– Products approval support; e.g. Web content moderation
– Card production and reconciliation processing and service breakdown resolution
– Transactions and Payments reconciliation and investigation processes
– Compiling management and operational data / reports as required
– Directly contact customers (inbound / outbound) as required, to deliver excellent customer service
3. BACKGROUND
– Some experience in a customer service role; front-office or back-office
– Experience of setting up a new business operations or new venture – a plus
– Basic understanding of banking / financial services industry and key regulations – a plus
4. SKILLS
– Microsoft Office suite – good level of proficiency
– Technology aware, willing to learn
– Excellent attention to detail
– Ability to work to deadlines, meet service level commitments
– A passion for customer service delivery
– Good communication skills
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